But when the treatment plan doesn’t produce results or goes wrong, consumer-patients like Rosemond voice their frustrations in Facebook groups and complain to the Better Business Bureau or the Federal Trade Commission that they have nowhere to turn for help. When results are good, the DIY approach can yield thousands of dollars in savings. Now, teeth straightening is the newest dental frontier, with startups like SmileDirectClub, Candid, Smilelove and SnapCorrect advertising their services aggressively on billboards and social media. Subscribe to KHN's free Morning Briefing. Home teeth-whitening kits have largely displaced in-office treatments, for example. To be sure, technology enables consumers to do more at home, and dental care ― with its limited insurance coverage ― offers a large potential market. Rosemond is part of a wave of patients who have embraced this do-it-yourself approach to orthodontia, hoping to attain a perfect smile without the high out-of-pocket cost and potential inconvenience of traditional braces or tooth aligners. But over time, Rosemond said, she grew concerned: “My teeth were literally moving at an angle.” Initially, she said, the aligners sent in 2017 seemed to be working. On that trip, there would be no time-consuming visits to a dental office, as her treatment would be overseen online through a SmileDirectClub-affiliated dentist or orthodontist - at a current cost of only $85 a month and a $250 down payment, according to the firm’s website. A few weeks after she submitted the items, plastic aligners arrived in the mail, beginning what the company describes as Rosemond’s “smile journey.” “I thought, ‘This looks like a really cool way to do braces,’” said Rosemond, who made her own teeth impressions with putty and used a “smile stretcher” ― a device that pulls apart the lips and cheeks ― to take pictures of her mouth. ![]() So when she saw a Groupon deal for SmileDirectClub, she jumped on it. Though Anna Rosemond, now 33, had braces when she was young, a couple of years ago she noticed her teeth were again starting to crowd. This company sucks.This story can be republished for free ( details). ![]() try telling that to an already furious customer. so while you’re on the phone with a patient that’s ticked off about their teeth, which is 90% of the time, you have to ASK PERMISSION in a live que to schedule a Doctor callback. If you are on the phone with a patient, and they want to speak to a doctor about their treatment, you have to get permission from your team leader before setting up a phone call. I thought I was going to utilize my dental assisting experience way more than I did. Nothing was mentioned of that in the description of the job. First of all… it’s a call center position. My trainer was great, she was a sweetheart, but this company doesn’t prepare you for what you’re getting thrown into… and yes, I mean THROWN. Yes, the money was good, but I didn’t have the heart to lie to these patients. I just didn’t feel comfortable working there. Smile direct club is creating gaps in teeth, cross bites, open bites, etc. I’ve seen some people in the middle of treatment with their teeth in worse conditions than what they originally had. All this company cares about is getting sales! I was a remote dental assistant, and one of my duties was to answer phone calls and help patients… “customers” ( we’re not allowed to say “patients”) with their aligners if they were having for issues, needed a touch up, etc… ![]() What is the most stressful part about working at Smile Direct Club?Įverything. ![]() The pay and benefits was the only thing good What is the best part of working at Smile Direct Club?
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |